How can we help?
Email us and include your iPhone model and the Plenvo version (Studio → Settings → About). We usually reply within two business days.
Contact us
hola@zenico.esCommon questions
How do I cancel my subscription?
In Plenvo, open Studio → Settings → Manage subscription. You can also go to iPhone Settings → your name → Subscriptions → Plenvo.
I paid but Premium is still locked
On the paywall, tap Restore Purchases. Make sure you are signed in with the same Apple ID you used to subscribe.
The Coach isn’t responding
The Coach needs an internet connection. Check your connection and tap Retry on the message. If it keeps failing, email us.
Hold-to-talk doesn’t work
Allow Microphone and Speech Recognition for Plenvo in iPhone Settings → Plenvo.
I’m not getting task reminders
Turn on notifications for Plenvo in iPhone Settings → Notifications → Plenvo, and check that the task has a time set. Reminders arrive 15 minutes before the start time.
Will my data move to a new iPhone?
Your data is stored on your device and included in your iPhone backup. Restore your new iPhone from an iCloud or computer backup to keep your data. Plenvo does not sync between devices yet.
Can I undo something the Coach did?
After a change made by voice, tap Undo in the toast that appears for a few seconds. Otherwise, open the task, goal or habit and edit or delete it.